Compliance Dublin, Ireland

Outsourcing AML Relationship Manager

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Booking Holdings Financial Services (hereinafter “BHFS”) is based in Dublin, Ireland and provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Summary

This is a pivotal role in the Compliance team, acting as a key point of contact between the business and the BPO, the Executive Management team and Boards.

You will provide advice and guidance to enable the successful strategic development of our AML  business in accordance with regulatory expectations.

The role will be based in Dublin, although some travel to our BPO office  will be required.

Key Responsibilities

  • Contribute to the development of  a world class AML outsourcing strategy to ensure we have the right direction and internal organization to reach our goals

  • Responsible for ensuring efficient and effective setup and operation of new BPO to perform AML/KYC Due Diligence processes on behalf of BHFS.

  • Ensure the delivery of outsourcing processes and procedures to enable sound and responsible business practices are incorporated into the day-to-day operations of the BPO.

  • Ensuring accurate and timely Implementation of processes and procedures within the BPO 

  • Manage day to day operation of the BPO ensuring quality and throughput is maintained. Where appropriate escalate issues within the BPO Governance structure and if required to the Chief Compliance Officer.

  • Work with the BPO provider to evaluate, agree and implement enhancements to KYC & AML processes.

  • Work with appropriate stakeholders to develop required resource requirements on a rolling 3 month basis and agree with the BPO provider

  • Review and recommendation of completed outsourcing AML initiatives/proposals 

  • Reporting to the Oversourcing Committee, Board and Group Head Office as required;; including the compilation of regular and ad-hoc reports.

  • Assist with the documentation and update of outsourcing policies and procedures in line with internal and regulatory requirements.

  • Work closely with the Head of AML/KYC Operations to ensure escalations from the BPO are supported by the Local operations team.

  • Support the development and delivery of outsourcing training programmes.

Knowledge and Skills

  • 7+ years of experience in a consulting, technology or banking environment where you had to set up  or solve complex business problems through outsourcing/offshoring with increasing responsibilities and then manage the delivery of such services. Or alternatively worked for a BPO provider performing an aligned role.

  • Ability to interact comfortably with executives, clients, outsourcing partner leadership and internal departments of all kinds and shapes

  • Experience leading teams whilst not having direct management of them.

  • Experience in independently leading large projects

  • Ability to interpret regulatory rules and guidance notes in a practical manner

  • Strong understanding of the outsourcing and AML regulatory obligations of a emoney business 

  • Excellent communication skills

  • Tech Savvy

  • Degree Qualified

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